Whenever you notice extraneous information be on alert!!! No matter if you are a 911 operator or a manager attempting to get to the bottom of who screwed up. YOU DO NOT WANT TO END UP THE DUNCE.
Did you know in one study, 96 percent of the 911 homicide callers that were eventually found guilty of the offense- the call contained extraneous information.
People add extraneous information to appear to be open to talking about matters, to appear to have more information that is credible, are leaking what really happened in an indirect way, or out of nervousness.
If you are hearing extraneous information- note if they are attempting to divert attention, indirectly leaking the truth, accounting for time, or giving you an previously unknown clue or area of concern. Investigate.◦
Wednesday, September 16, 2009
Extraneous Information
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